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Hawaiian Airlines

Review of Hawaiian Airlines

Hawaiian Airlines Business Class Review

Hawaiian Airlines, founded in 1929 as Inter-Island Airways, has provided continuous service for over 90 years, making it Hawaii’s longest-serving airline. Over the years, Hawaiian Airlines has grown to serve 14 domestic and international destinations in the Pacific region, specializing in air transportation among the Hawaiian Islands and bringing visitors to Hawaii from points in the Western U.S. and the South Pacific.

The airline operates daily flights to seven destinations on six Hawaiian Islands and offers weekly service to the South Pacific destinations of Tahiti and American Samoa. In North America, Hawaiian Airlines provides daily service to Hawaii from Los Angeles, San Francisco, Seattle, Las Vegas, and Portland, Oregon.

Hawaiian Airlines’ business class, also known as the Leihōkū Suites on their Boeing 787-9 Dreamliner planes, offers lie-flat seats and curated island vibes throughout. The airline’s business class service is highly regarded for its excellent service, lie-flat seats, and famous island-inspired cuisine.

Hawaiian Airlines offers a loyalty program called HawaiianMiles, which allows passengers to earn miles for flights, hotel stays, car rentals, and other purchases. The airline is also a partner of the Japan Airlines Mileage Bank program, allowing passengers to earn and redeem miles on both airlines.

Airport Experience

Hawaiian Airlines offers a premium airport experience for its business class passengers, making their journey through the airport seamless and stress-free. The airline provides a dedicated check-in area for business class passengers, allowing for a quick and efficient process. According to Hawaiian Airlines, business class passengers can check-in up to 30 minutes before departure and enjoy a priority security line, reducing wait times significantly.

Priority boarding is another benefit for business class passengers, allowing them to board the plane before other passengers and settle into their seats comfortably. Hawaiian Airlines also offers a complimentary in-flight entertainment system, including movies, TV shows, and music, to make the flight more enjoyable.

Overall Score:  Based on the features and benefits offered, I would give Hawaiian Airlines’ airport experience for business class passengers a score of 9 out of 10.

Baggage Allowance

Hawaiian Airlines offers a generous baggage allowance for its business class passengers, allowing them to travel with ease and convenience. Business class passengers are allowed to check-in two bags free of charge, with each bag weighing up to 70 pounds (32 kg). This is a significant perk, as most airlines only allow one free checked bag for business class passengers.

In addition to the checked baggage allowance, business class passengers are also allowed to bring two carry-on bags on board the aircraft. The carry-on baggage must fit in the overhead bin or under the seat in front of the passenger and must not exceed the dimensions of 22 x 14 x 9 inches (56 x 36 x 23 cm).

For those traveling with sports equipment, Hawaiian Airlines offers special baggage allowances. Business class passengers can check-in one set of golf clubs or one surfboard free of charge, in addition to their regular baggage allowance.

Hawaiian Airlines also offers a baggage delivery service for business class passengers, allowing them to have their luggage delivered directly to their destination. This service is available for a fee and must be booked in advance.

Lounge

The Premier Club lounges are available at select airports, including Honolulu, Kahului, and Lihue, and provide a tranquil and comfortable space for travelers to relax and unwind before their flight.

The Premier Club lounges offer a range of amenities, including complimentary food and beverages, high-speed Wi-Fi, and comfortable seating. They feature a contemporary design with natural wood accents and floor-to-ceiling windows that provide stunning views of the airport and runway.

One of the standout features of the Premier Club lounges is the complimentary food and beverages. The lounges offer a variety of snacks, including fresh fruit, pastries, and sandwiches, as well as a selection of hot and cold beverages, including coffee, tea, and alcoholic drinks. The lounges also offer a full bar, with premium spirits, beers, and wines available for purchase.

In addition to food and beverages, the Premier Club lounges offer a range of other amenities, including showers, workstations, and charging stations. They also feature a quiet zone where travelers can relax and unwind in a peaceful and serene environment.

*Just a quick note: Even if you don’t have a business class ticket, you may still be able to book lounge access online for $40 per person. Simply present your boarding pass, pay the fee, and enjoy the various amenities. Typically, individuals with lounge access memberships through credit cards, direct memberships, or airline affiliations can invite a guest to the lounge.

Overall Score: Hawaiian Airlines’ Premier Club lounges offer a high-quality and luxurious experience for business class passengers compared to other airlines. Based on the quality of the amenities and services offered, Hawaiian Airlines’ Premier Club lounges score 8.5 out of 10

Cabin & Seat

Hawaiian Airlines offers a spacious and comfortable cabin and seat experience for its business class passengers. The business class cabin on Hawaiian Airlines features a 2-2-2 configuration, with each seat providing ample space and privacy. The seats are upholstered in leather, and feature adjustable headrests, lumbar support, and leg rests, allowing travelers to customize their seating position for maximum comfort. The seats also recline to a fully flat position, providing a comfortable sleeping surface for long-haul flights.

One of the standout features of Hawaiian Airlines’ business class cabin is the generous amount of legroom provided. The airline offers a seat pitch of 41 inches, which is significantly more than the industry standard of 38 inches. This means travelers have plenty of space to stretch out and relax during their flight.

In addition to the comfortable seating, Hawaiian Airlines’ business class cabin offers a range of other amenities, including in-seat power outlets, USB ports, and personal entertainment systems. The entertainment systems feature a 13-inch touchscreen display and offer a wide selection of movies, TV shows, music, and games.

• Airbus A321neo: Hawaiian Airlines’ newest aircraft features a two-class configuration with 16 business class seats in a 2-2 layout. The seats are upholstered in leather and offer a generous recline, in-seat power outlets, and personal entertainment systems. The aircraft also features large overhead bins and mood lighting to enhance the cabin experience.
• Airbus A330-200: This aircraft has a two-class configuration featuring 18 business class seats arranged in a 2-2-2 layout. The leather-upholstered seats offer a generous recline, in-seat power outlets, and personal entertainment systems. Additionally, the aircraft includes a self-service snack bar and mood lighting to enhance the cabin experience.
• Boeing 717-200: Hawaiian Airlines’ Boeing 717-200 has an all-economy class layout featuring 123 seats arranged in a 2-3 configuration. The leather-upholstered seats offer generous recline and personal entertainment systems. Additionally, the aircraft includes large overhead bins and mood lighting to enhance the cabin experience.
• Boeing 767-300: It features a two-class configuration with 18 business class seats in a 2-1-2 layout. The seats are upholstered in leather and offer a generous recline, in-seat power outlets, and personal entertainment systems. The aircraft also combines a self-service snack bar and mood lighting to enhance the cabin experience.
• Boeing 787-9: These planes have a two-class configuration, offering 34 business class seats in a 1-2-1 layout. The leather-upholstered seats provide a generous recline, in-seat power outlets, and personal entertainment systems. Additionally, the aircraft features large windows, a self-service snack bar, and mood lighting to enhance the cabin experience.

Overall Score:  Hawaiian Airlines’ business class cabin and seats score 8.5 out of 10 for quality compared to other airlines. The airline’s focus on comfort, privacy, and amenities makes it a great choice for business travelers who want a relaxing and enjoyable flight experience.

Service

According to recent reviews from travelers, Hawaiian Airlines’ service for business class passengers is top-notch and sets it apart from other airlines. One of the standout features of Hawaiian Airlines’ business class service is the personalized attention that passengers receive from the cabin crew. Passengers have praised the crew for being friendly, attentive, and proactive in addressing their needs, from offering drink refills to providing extra pillows and blankets for added comfort.

Another aspect of Hawaiian Airlines’ business class service that has received high marks is its in-flight dining experience. Passengers have raved about the quality and variety of the food and beverages offered, as well as the presentation and service. The airline’s signature “island-inspired” cuisine, which features fresh ingredients and local flavors, has been particularly well-received.

Overall Score: Hawaiian Airlines Business Class earns a solid 7.5 out of 10 based on its focus on genuine hospitality, comfortable seating, and good inflight entertainment with Wi-Fi. However, if cutting-edge seat technology and extensive menu options are your top priorities, other airlines might rank slightly higher.

Amenities

Hawaiian Airlines offers a range of amenities for its business class passengers, designed to enhance their comfort and overall travel experience. Here is a detailed description of the amenities provided:

• Welcome Amenity Kit: Upon boarding, business class passengers receive a complimentary amenity kit featuring products from the luxury skincare brand Mālie Organics. The kit includes lip balm, hand cream, and a facial mist, as well as essential travel items such as earplugs, an eye mask, and socks.
• Bedding: Hawaiian Airlines provides business class passengers with a plush duvet and pillow and a mattress pad for added comfort during long-haul flights. The bedding is designed to provide maximum comfort and help passengers get a good night’s sleep.
• Noise-canceling Headphones: You will receive complimentary noise-canceling headphones, which can be used to enjoy the airline’s in-flight entertainment system or to block out noise during the flight.

Entertainment

Hawaiian Airlines’ in-flight entertainment system features a personal touchscreen monitor at each seat, offering a wide selection of movies, TV shows, music, and games. The system is easy to use and features a user-friendly interface, allowing passengers to find and select their desired content quickly. They offer a selection of new releases and classic movies, including blockbuster hits, independent films, and foreign-language movies. The airline also offers a selection of Hawaiian-themed movies, allowing passengers to immerse themselves in the local culture and history.

Hawaiian Airlines offers a range of popular TV shows, including comedies, dramas, and documentaries. The airline also offers a selection of Hawaiian-themed TV shows, providing passengers with a unique insight into the islands’ culture and lifestyle.

Its in-flight entertainment system features a wide selection of pop, rock, jazz, and Hawaiian music. Passengers can create their own playlists or choose from pre-selected playlists, ensuring they have the perfect soundtrack for their flight.

In terms of Wi-Fi, Hawaiian Airlines offers competitive pricing for its in-flight Wi-Fi service, with plans starting at $9.99 for a one-hour pass. Passengers can also purchase a full-flight pass for $24.99, providing them unlimited internet access throughout their flight.

Overall Score: Hawaiian Airlines provides a good selection of entertainment options with a user-friendly interface and noise-cancelling headphones. The addition of Wi-Fi connectivity, especially with Starlink’s faster speeds, is a major plus for business travelers. While the classic film library might be slightly limited, the overall package is strong. Hawaiian Airlines’ Business Class entertainment options score 8.5 out of 10 compared to other airlines.

Food

Hawaiian Airlines offers a range of food options for its business class passengers, designed to showcase the flavors and ingredients of Hawaii. Here is a detailed description of the food options available based on recent reviews from travelers:

• Breakfast: The breakfast menu features a range of options, including fresh fruit, yogurt, pastries, and hot dishes such as omelets, pancakes, and Hawaiian-style loco moco (a dish made with rice, a hamburger patty, fried egg, and gravy). Passengers can also choose from a selection of juices, teas, and coffees to accompany their meals.
• Lunch and Dinner: The menus include a range of options, like appetizers, salads, main courses, and desserts. The menus showcase Hawaiian-inspired dishes such as poke, kalua pork, and huli huli chicken and international options such as beef tenderloin, grilled salmon, and vegetarian pasta. The airline also offers a selection of wines, beers, and cocktails to complement the meal.
• Snacks: The airline mainly offers fresh fruit, nuts, chips, and cookies. It also offers a selection of Hawaiian-style snacks such as furikake cheese crackers and li hing mui gummies.
• Desserts: The dessert menu offers ice cream sundaes, cheesecake, and chocolate cake. The airline also has a selection of Hawaiian-style desserts such as haupia (coconut pudding) and guava cake.

Passengers have praised the quality and variety of the food, as well as the attentive service and presentation. The airline’s focus on showcasing Hawaiian flavors and ingredients has also been well-received by passengers. Hawaiian Airlines partners with acclaimed chefs Wade Ueoka and Michelle Karr-Ueoka to curate delicious and innovative menus.

Various special meals are available to cater to vegetarian, vegan, gluten-free, and other dietary requirements. It is important to request these meals at least 48 hours before your flight.

Overall Score: Hawaiian Airlines offers a unique dining experience focusing on fresh, local ingredients and Hawaiian flavors. The partnership with renowned chefs adds a touch of culinary expertise. Considering these factors, Hawaiian Airlines’ Business Class food options score a 9 out of 10 compared to other airlines.

Beverages

Hawaiian Airlines offers a range of beverage options for its business class passengers, including alcoholic and non-alcoholic drinks to complement the airline’s food offerings. The airline’s wine list features options from Hawaii and the mainland US, including red, white, and sparkling wines. Passengers can enjoy Cabernet Sauvignon, Chardonnay, and Pinot Noir from prestigious vineyards.

Hawaiian Airlines offers a selection of craft beers from local breweries like Kona Brewing Co., featuring options such as the Big Wave Golden Ale and Longboard Island Lager.. The airline also offers a range of spirits, including whiskey, gin, and vodka.

The non-alcoholic beverages include juices, sodas, and hot drinks. The airline’s juice selection comprises options such as guava, pineapple, and passion fruit, showcasing the flavors of Hawaii. The soda selection includes popular brands such as Coca-Cola and Sprite, as well as Hawaiian-style options such as POG (passion fruit, orange, and guava juice). The airline also has a range of hot drinks, including coffee, tea, and hot chocolate.

Flight attendants provide attentive, customized service, including drink offerings during the entire journey. Additionally, the airline provides a pre-departure beverage service so that travelers can unwind and become comfortable before taking off.

Overall Score: Compared to other airlines, Hawaiian Airlines’ business class beverage options receive an overall score of 8.5 out of 10. This high rating reflects the airline’s commitment to quality, variety, and the unique incorporation of local flavors. While some international carriers might offer a broader selection of high-end wines and spirits, Hawaiian Airlines excels in providing a distinctive and memorable beverage experience that resonates with the spirit of Hawaii.

Price

Hawaiian Airlines offers a range of pricing options for its business class seats, designed to meet the needs and budgets of different travelers. Here is a detailed description of the pricing options available:

• Saver Fares: Hawaiian Airlines’ Saver Fares are the most affordable option for business class travel. They offer discounted prices for passengers who book in advance and are willing to forego some flexibility. Saver Fares typically come with restrictions such as non-refundability, limited seat selection, and no changes or cancellations allowed.
• Flex Fares: They offer more flexibility than Saver Fares, allowing passengers to change or cancel their itinerary for a fee. Flex Fares also come with additional benefits such as priority check-in, security screening, and boarding, as well as extra baggage allowance.
• Full Fares: Hawaiian Airlines’ Full Fares are the most expensive option for business class travel but offer the greatest flexibility and benefits. They have no restrictions on changes or cancellations and include all the benefits of Flex Fares, as well as additional perks such as access to Hawaiian Airlines’ Premier Club lounges and complimentary upgrades to first class (subject to availability).

The pricing for Hawaiian Airlines’ business class seats varies depending on the route, time of year, and demand. However, here are some examples of pricing for popular routes:

• Los Angeles to Honolulu: Saver Fares start at $799 one-way, Flex Fares start at $999 one-way, and Full Fares start at $1,599 one-way.
• San Francisco to Maui: Saver Fares start at $899 one-way, Flex Fares start at $1,099 one-way, and Full Fares start at $1,699 one-way.
• New York to Honolulu: Saver Fares start at $1,499 one-way, Flex Fares start at $1,799 one-way, and Full Fares start at $2,499 one-way.

For the most accurate pricing for your specific travel needs, it’s best to visit the Hawaiian Airlines website or contact AranGrant travel consultants. We can provide real-time quotes based on your desired route and travel dates.

Hawaiian Airlines Upgrade to Business Class

Hawaiian Airlines international economy flyers can upgrade to business class using miles or cash. For off-peak trips to popular destinations like Japan, South Korea, Australia, and New Zealand, the cost is 45,000 miles during off-peak times and jumps to 90,000 miles during peak season.

Traveling to American Samoa or French Polynesia? The off-peak rate is 30,000 miles, increasing to 60,000 miles during peak travel times. Keep in mind, cash upgrade prices vary depending on the specific flight. To secure your upgrade with miles, simply contact Hawaiian Airlines Reservations. Prefer a cash upgrade? Head over to the Hawaiian Airlines website or call a reservations agent.

Overall impression

8 out of 10. Hawaiian Airlines, with its rich history, commitment to excellence, and focus on providing an authentic Hawaiian experience, has established itself as a leading airline in the Pacific region. Its business class offerings, loyalty program, and partnerships make it an attractive choice for travelers seeking a premium flying experience.