Koninklijke Luchtvaart Maatschappij (KLM), translated as Royal Dutch Airlines, is the flag carrier airline of the Netherlands. Established on October 7, 1919, KLM is recognized as the oldest airline in the world, still operating under its original name. Its illustrious history began with the first flight from London to Amsterdam, and today, it operates a vast network across the globe.
KLM serves an impressive 162 destinations across 70 countries on five continents. With its hub at Amsterdam Airport Schiphol, the airline connects passengers to some of the most sought-after travel spots worldwide. KLM’s Business Class, known for its exceptional service and comfort, offers a luxurious travel experience. Passengers enjoy lie-flat seats, exquisite dining options created by renowned Dutch chefs, and an extensive selection of entertainment.
KLM is a founding member of the SkyTeam alliance, which includes 19 member airlines providing seamless travel experiences to over 1,000 destinations globally. The airline’s loyalty program, Flying Blue, offers a range of benefits, including the ability to earn and redeem miles across SkyTeam partners. Flying Blue members enjoy priority check-in, lounge access, and exclusive offers.
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KLM Airport Experience
Navigating the airport is a breeze with KLM Airlines’ Business Class, where efficiency and comfort take center stage. The streamlined experience begins with dedicated check-in desks, ensuring swift and personalized service. With separate, fast-track security lines, Business Class passengers can bypass the crowds, significantly reducing wait times. According to recent flyer reports, the average time from check-in to gate is a mere 15 minutes, a testament to KLM’s operational prowess.
Priority boarding further enhances the seamless airport experience. Business Class passengers are invited to board first, ensuring ample time to settle in and prepare for the flight. This expedited process is highly valued by travelers, with many citing it as a key factor in their choice to fly KLM Business Class.
With Five Star ServiceSM, you will get top-level treatment. This exclusive add-on transforms your airport experience into a stress-free oasis. Upon arrival, a dedicated greeter personally assists you with everything from curbside baggage check-in to navigating customs and security through private channels. Relax and unwind in a luxurious VIP lounge while they handle all the logistics, ensuring a seamless transition to your flight. Five Star ServiceSM is available at select airports for a fee or with AAdvantage® miles, offering the ultimate in airport pampering.
Furthermore, you’ll receive priority security screening, minimizing pre-flight stress and allowing you more time to relax or work in the exclusive confines of the Admirals Club® or Flagship Lounge®, available at around 100 airports.
Overall Score: 9/10. KLM Airlines’ airport experience for Business Class passengers is exceptional, with efficient check-in, swift security processes, luxurious lounge amenities, and priority boarding. The airline’s commitment to minimizing stress and maximizing comfort is evident at every touchpoint.
Read also: Emirates Business Class Review
KLM Business Class Baggage Allowance
KLM Airlines offers a generous baggage allowance for its Business Class passengers. The allowance includes two checked bags, each with a maximum weight of 32 kg (70.5 lbs). This is significantly higher than the standard economy allowance.
In addition to the checked baggage, Business Class passengers are permitted two carry-on items. The main carry-on bag can weigh up to 18 kg (39.7 lbs) and must not exceed dimensions of 55 x 35 x 25 cm (21.7 x 13.8 x 9.8 in). The second item can be a personal accessory, such as a handbag, briefcase, or laptop bag, with a maximum weight of 12 kg (26.4 lbs) and dimensions of 40 x 30 x 15 cm (15.7 x 11.8 x 5.9 in). This allowance is designed to accommodate both personal belongings and work necessities, ensuring a productive and comfortable journey.
One of the standout perks of KLM’s Business Class baggage policy is the flexibility with sports equipment. Passengers can check in one piece of sports equipment, such as a golf bag, ski equipment, or a surfboard, free of charge, provided it does not exceed the weight and size limits. This is a significant advantage for travelers who enjoy active pursuits, as it eliminates the need to pay additional fees for specialized equipment.
KLM Lounges
KLM Airlines offers an exceptional lounge experience for its Business Class passengers, with a network of 17 lounges worldwide, including flagship facilities at Amsterdam Airport Schiphol. The KLM Crown Lounges are designed to provide a sanctuary of comfort and productivity.
The KLM Crown Lounge at Amsterdam Airport Schiphol is a sanctuary for Business Class passengers, offering a tranquil escape from the bustling terminal. Spanning 6,800 square meters, the lounge features many amenities, including a la carte dining, a rooftop terrace with panoramic airport views, the Blue Bar, and even a spa. With over 500 seats, finding a comfortable spot to unwind or catch up on work is never a challenge.
KLM Airlines Lounges offer a welcoming respite from the main terminal, although they can be quite bustling at peak times. Passengers can enjoy a range of complimentary beverages, including Champagne, wine, liquor such as Dutch Bols Genever, and premium Heineken beer.
An assortment of sweet and savory snacks, fresh fruit, and heartier meal options during dining windows ensure that travelers are well-fed. Hot dishes like stews, pasta, and meat entrees are complemented by Dutch cheeses, cold cuts, biscuits, fresh vegetables, and bread.
Complimentary Wi-Fi, computer workstations, showers, and relaxation areas cater to both productivity and comfort. Beyond Amsterdam, KLM operates branded lounges in Houston and Toronto. In other cities, Business Class passengers gain access to partner or third-party lounges for pre-flight refreshments and workspaces.
*Just a quick note: Access to KLM’s Crown Lounges is included for passengers with Standard and Flex tickets. Additionally, Flying Blue Platinum and Gold members, as well as SkyTeam Elite Plus passengers, are welcome to visit the Crown Lounges.
Overall Score: 9.5/10. KLM’s Crown Lounges stand out as some of the finest in the industry, offering a superior experience compared to many other airlines. The combination of exquisite dining, extensive amenities, and unique partnerships creates an unparalleled environment for Business Class passengers.
KLM Business Class Cabins & Seats
KLM Airlines’ Business Class cabin harmoniously blends Dutch design, comfort, and functionality, creating an exceptional in-flight experience. The cabin layout features a 1-2-1 reverse herringbone configuration, ensuring direct aisle access for every passenger and enhancing privacy.
The KLM’s Business Class seats are designed by renowned Dutch designer Hella Jongerius, reflecting a sophisticated and contemporary aesthetic. Key features include:
- Full-flat beds measuring 207 cm (81 inches) in length, with 53 cm (21 inches) of width, ensuring a comfortable sleeping experience
- 18-inch HD personal entertainment screens with a wide selection of movies, TV shows, music, and games
- Adjustable headrests and footrests for personalized comfort
- In-seat power outlets and USB ports to keep devices charged throughout the flight
- Generous storage spaces, including a side console for personal items and a shoe storage compartment
KLM’s diverse fleet caters to various travel needs, from short-haul Cityhoppers to long-haul intercontinental flights, ensuring a comfortable and enjoyable journey for all passengers.
- Boeing 737-700: Aboard the 737-700, KLM offers a Europe Business Class experience with a 3-3 layout. The middle seat is blocked for enhanced comfort, but lie-flat seats are not available. There are typically 20 business class seats on this aircraft, providing a more spacious and relaxed journey within Europe.
- Boeing 737-800: Similar to the 737-700, the 737-800 features a 3-3 layout with a blocked middle seat and no lie-flat seats. The number of business class seats may vary depending on the flight configuration, but typically there are 20 seats. This aircraft primarily serves European destinations, so that you might fly to sunny Lisbon or vibrant Madrid.
- Boeing 737-900: The 737-900 maintains the same 3-3 layout as the 737-800, with a blocked middle seat, no lie-flat seats, and the same number of seats. It often serves routes to Tel Aviv, Stockholm, and Bucharest.
- Boeing 777-200ER: KLM’s 777-200ER is configured with a 2-2-2 layout in Business Class, offering lie-flat seats for long-haul comfort. The cabin features 34 business class seats, providing ample space and luxury for intercontinental flights. This aircraft type is commonly used for flights to destinations such as Dubai, Quito, Guayaquil, and Osaka.
- Boeing 777-300ER: The 777-300ER boasts a 1-2-1 reverse herringbone layout in Business Class, ensuring direct aisle access for every passenger. With 35 lie-flat seats, this aircraft offers a premium travel experience, combining comfort and privacy. This aircraft is perfect for long-haul journeys. You might find yourself on board when flying to Buenos Aires, Santiago de Chile, Singapore, Denpasar, Tokyo, or countless other exciting destinations.
- Boeing 787-9 Dreamliner: KLM’s 787-9 Dreamliner features a 1-2-1 reverse herringbone layout in Business Class, providing direct aisle access and lie-flat seats. The cabin is equipped with 30 business class seats, offering a modern and comfortable travel experience with advanced technology and amenities. The 787-9 serves long-haul routes to destinations like Delhi, Mumbai, Rio de Janeiro, Bogota, Cartagena, and Salt Lake City. This eco-friendly aircraft is primarily made from composite materials, making it lighter and easier to recycle than traditional planes.
- Airbus A330-200: The A330-200 offers a 2-2-2 layout in Business Class, with lie-flat seats for enhanced comfort on long-haul flights. The cabin features 18 business class seats, ensuring a relaxing and enjoyable journey for passengers. This Airbus typically serves long-haul routes to destinations such as Abu Dhabi, Muscat, Bahrain, Fortaleza, and Edmonton.
- Airbus A330-300: Similar to the A330-200, the A330-300 has a 2-2-2 layout in Business Class, with lie-flat seats for a comfortable travel experience. The cabin has 30 business class seats, providing ample space and luxury for long-haul flights. You could see one of these planes on flights to Boston, Lagos, Calgary, or Minneapolis.
- Embraer 175: Known as one of KLM’s Cityhoppers, the Embraer 175 features a 2-2 layout throughout the entire aircraft. There are no lie-flat seats, and the allocation of business class seats may vary (but typically 20 seats) or not exist, depending on the route and demand.
- Embraer 190: Another Cityhopper aircraft, the Embraer 190, also has a 2-2 layout with no lie-flat seats. The business class seating allocation is variable, providing flexibility based on passenger needs and flight routes.
- Embraer 195-E2: The newest addition to KLM’s Cityhopper lineup, the Embraer 195-E2 is the most sustainable of the three models. The cabin features a 2-2 layout and offers a modern, slick design. Business class typically consists of 20 seats and every seat is equipped with a power supply, ensuring passengers stay connected throughout their journey.
*Quick Note: to get more information and seat maps of these aircraft, visit this site.
Overall Score: A solid 8 out of 10. KLM Business Class offers a comfortable and spacious cabin experience with the significant advantage of fully flat lie-flat seats and direct aisle access. However, some airlines might have more cutting-edge seat designs or a more consistent hard product across their fleet.
Service
KLM Airlines is renowned for its exceptional service, with a strong emphasis on Dutch hospitality and efficiency. Many travelers praise the professionalism and friendliness of KLM’s cabin crew. The staff is often commended for attentiveness and prompt responses to passenger needs.
Skytrax named KLM “Best Airline Staff in Europe” in 2021, reflecting the outstanding service provided by its crew. Additionally, KLM has consistently been ranked among the top airlines for its onboard catering and lounge facilities.
Overall Score: 8.5/10. KLM Airlines’ service for Business Class passengers is highly regarded, with a strong focus on personalized attention, excellent dining, and efficient ground services. While the airline excels in many areas, some passengers note occasional inconsistencies in service quality, particularly on shorter flights. However, compared to other airlines, KLM stands out for its commitment to delivering a premium travel experience.
Amenities
KLM Airlines offers a comprehensive and thoughtfully curated range of amenities for its Business Class passengers, designed to enhance comfort and convenience throughout the journey. The amenities reflect the airline’s commitment to quality and sustainability, focusing on premium brands and eco-friendly materials.
The KLM Business Class amenity kit is presented in an embroidered bag featuring a unique and stylish design. The kit contains a selection of essential travel items, including a bamboo toothbrush and toothpaste, socks and a sleeping mask, earplugs and a pen, face cream, and lip balm from Origins.
Read also: American Airlines Business Class Review
Entertainment
KLM Airlines offers an extensive and engaging range of entertainment options for its Business Class passengers, designed to cater to diverse interests and preferences. The state-of-the-art in-flight entertainment system features 18-inch HD personal screens, providing a immersive viewing experience.
Passengers can enjoy a wide selection of movies, including recent releases, classics, and international films. The TV show library is equally impressive, with a variety of sitcoms, dramas, and documentaries from around the world. Examples of available content include:
- Movies: Latest blockbusters, award-winning films, and timeless classics;
- TV Shows: Popular series like “The Crown,” “Game of Thrones,” and “Modern Family”;
- International Programming: A diverse range of content from various regions, catering to global tastes.
KLM’s in-flight entertainment system includes interactive features such as:
- Moving Map: A real-time display of the aircraft’s position, speed, and altitude, providing a fascinating insight into the journey;
- Games: A selection of video games and puzzles to keep passengers entertained throughout the flight;
- Language Courses: Educational content for those looking to learn or brush up on a new language.
Wi-Fi is available on select aircraft, including the Airbus A330 and Boeing 777. The service is not free, with pricing options as follows: 8 euros (~$9) for one hour of access, 18 euros (~$19) for access throughout the entire flight, 30 euros (~$32) for a streaming pass, allowing passengers to enjoy seamless video streaming.
*Quick Note: Free messaging is included, enabling passengers to stay connected with friends and family on the ground.
Overall Score: 8/10. KLM Airlines’ entertainment options for Business Class passengers are comprehensive and engaging, offering a wide range of movies, TV shows, music, and interactive features. The high-quality personal screens and extensive content library cater to diverse interests and preferences. While the Wi-Fi service is not free, the pricing options are competitive, and including free messaging is a valuable feature. Compared to other airlines, KLM’s entertainment offerings stand out for their variety and quality, ensuring an enjoyable and engaging in-flight experience for passengers.
Food
KLM offers two dining styles: dine anytime on select flights, allowing passengers to enjoy meals at their convenience, and set schedule dining on most flights, with meals served after takeoff and a lighter option before landing.
The meal service begins with aperitifs and Dutch cheese, a unique touch highlighting the airline’s national pride. Appetizers and salads follow, served on decorative trays designed by Marcel Wanders, featuring KLM’s crown logo. Menus are crafted in partnership with top Dutch chef Jonnie Boer.
- Breakfast: Passengers can expect a selection of fresh fruit and yogurt, assorted pastries and warm bread, hot breakfast dishes, such as omelets or Dutch pancakes, cold cuts, cheeses, and smoked salmon, juices, coffee, and tea.
- Lunch and Dinner: Meal options typically include Starters, such as Dutch cheese plates, smoked salmon, or seasonal salads; Main Courses – meat, fish, or vegetarian dishes. Examples include beef tenderloin, grilled cod, or vegetable risotto; And desserts, such as Dutch apple pie, chocolate mousse, fruit tarts and pastries, ice cream, and sorbet.
Notably, KLM offers both olive oil and butter with warm bread, and main courses often include a Dutch option or a destination-inspired dish. Dessert is served with after-dinner drinks, coffee, or tea. Meals are typically pre-plated for cart service or plated in the galley for dine-on-demand, ensuring impressive presentation.
On flights to Asia, KLM offers traditional menus developed by local chefs, served on region-specific serviceware. For India routes, meals are created by chefs from the Oberoi Hotel Group, and for Japan, by chef Masanori Tomikawa from the Michelin-starred Yamazato restaurant. Refreshments are available in the galley or upon request on long flights.
Overall Score: 9/10. KLM Airlines’ food options for Business Class passengers are exceptional, offering a diverse and high-quality selection of meals, snacks, and beverages. The airline’s commitment to using fresh, locally sourced ingredients and partnering with renowned chefs sets it apart from many other airlines. Passenger reviews consistently praise the variety, taste, and presentation of the food, making KLM a top choice for discerning travelers.
Beverages
Before takeoff, passengers can choose between Champagne, fruit juice, or water. In the air, KLM offers a selection of three white wines, two red wines, Champagne, dessert wine, and Port. Heineken is the standard beer option, accompanied by a wide range of spirits, liqueurs, and digestifs. Non-alcoholic beverages include fresh orange juice, Perrier sparkling water, coffee, and Dilmah teas.
KLM’s signature cocktail, The Flying Dutchman, is a refreshing blend of Damrak gin, Bols blackberry liquor, fresh lemon juice, sugar syrup, and ice cubes. Throughout the flight, passengers receive a bottle of water at their seats, with all beverages available at any time.
Occasionally, KLM introduces creative beverage offerings, such as the world’s first draught-beer trolley in partnership with Heineken and fine wines with labels depicting famous paintings from the Rijksmuseum in Amsterdam.
Overall Score: 8.5/10. KLM Airlines’ beverage options for Business Class passengers are exceptional, offering a diverse and high-quality selection of alcoholic and non-alcoholic beverages. The airline’s commitment to showcasing Dutch heritage and partnering with local suppliers sets it apart from many other airlines. Passenger reviews consistently praise the variety, taste, and presentation of the beverages, making KLM a top choice for discerning travelers.
Price
KLM Airlines offers a range of pricing options for its Business Class seats, with fares varying based on the route, travel season, and booking class. LM’s Business Class fares are typically divided into three main categories:
| Type | Description | Price |
| Fully Flexible | These are the most expensive tickets, offering maximum flexibility with free changes and cancellations | from €2,000 to €5,000 ($2,200 to $5,500) or more, depending on the route and time of booking |
| Semi-Flexible | These tickets offer some flexibility with changes and cancellations, usually for a fee | from €1,500 to €3,500 ($1,650 to $3,850) |
| Non-Flexible (Promotional) | These are the most affordable Business Class tickets, with restrictions on changes and cancellations | starting as low as €1,000 ($1,100) for shorter routes and going up to €3,000 ($3,300) or more for longer flights |
It’s important to note that additional fees may apply for services such as seat selection, extra baggage, and Wi-Fi. For example:
- Seat Selection: Fees can range from €20 to €100 ($22 to $110), depending on the seat type and route.
- Extra Baggage: Fees for additional baggage typically start at €75 ($82) per piece.
- Wi-Fi: As previously mentioned, Wi-Fi is not free. Prices start at €8 ($9) for one hour of access and go up to €30 ($32) for a streaming pass.
KLM Upgrade to Business Class
To upgrade to Business Class on KLM Airlines, you have a few options available:
- Online Upgrade: Visit KLM’s website or mobile app, log in to your booking, select the upgrade option, and follow the prompts to complete your upgrade. Keep in mind that upgrades are subject to availability and may incur additional fees.
- Airport Upgrade: If you prefer to upgrade at the airport, visit the KLM check-in counter or self-service kiosk to inquire about available upgrades. Depending on availability, you may be able to purchase an upgrade to Business Class on the day of your flight.
The cost of upgrading seats on KLM Airlines varies based on factors such as the route, availability, and the upgrade you choose. Depending on the distance of the flight and the demand for premium seats, the price may range from a few hundred dollars to several thousand.
You can also choose to upgrade to Business Class using Flying Blue miles. The number of miles required depends on the route, cabin class, and fare type. Typically, you’ll need about 40,000 miles to upgrade to KLM Business Class.
Elite and non-elite members can upgrade in advance by either using a combination of earned miles and cash (copay) or purchasing 500-mile upgrades for $30 each. Typically, upgrading from coach to Business Class requires 15,000 miles and $75.
Free Upgrades to Business Class are available for a limited number of passengers just before check-in or at departure. This is an exceptional circumstance applicable to a small number of flights.
Read also: Air France Business Class Review
Overall Impression
9 out of 10. KLM Business Class impresses with its seamless blend of comfort, service, and Dutch elegance. The spacious, fully reclining seats, exceptional in-flight dining curated by renowned chefs, and extensive entertainment options ensure a luxurious and enjoyable journey. The airline’s commitment to personalized service is evident in the attentive and professional cabin crew, who consistently receive high praise from passengers.
*Quick Note: On some flights, you can get a delightful surprise before landing – adorable ceramic canal houses with little surprise inside. They are filled with alcoholic beverages. Even if you are a non-drinker, the ceramic house itself is still a charming souvenir.
