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I worked with Amy on my booking. She was wonderful and friendly, and she explained everything to me. I had to cancel my flight altogether because of an unexpected situation related to my family. So, I couldn't fly on that date anymore. I changed my mind in less than 24 hours, so I was able to get a refund. A piece of advice I want to share with you is that you need to look up the term and regulation on getting a refund. It depends on your case, so make sure you are eligible to get it. I hope my advice helps you!
The interface of the website is so concise that I doubt somebody couldn't handle it! It's so fresh and vibrant! I like this type of website! Nowadays, travel websites are so intricate, therefore, it's difficult to find the necessary information easily.